We have built our reputation on quality work and fast turn-around time.
For Non-DOT negative results, typically within seconds of when the lab reports us the result.
For Federal (DOT) negative results, if we have the chain of custody in our system before the lab sends us the result, again within seconds of when the lab reports us the result.
DOT mandates the MRO must be in possession of the chain of custody BEFORE releasing the result. Our system will inform you of the status.
Yes, we know how important it is to get your result back in the most expeditious period. We are proud of our work and provide our clients with statistical data for their own data to show their clients/customers what the track record is for their unique accounts. We also provide a timeline for each report we release from date/time of collection to date/time of when we release a report. We are that proud of our work!
Our website shows our data in real-time. We fully disclose the status of a result as soon as it is received from the laboratory. If we are waiting for a prescription or medical letter from the donor's physician it will be noted in addition to the deadline provided to have those documents sent to us. If we are attempting to contact a donor, it will be noted along with a log of attempts in contacting the donor/employee. If the result is missing a chain of custody, it will be reflected on the site. This information is very helpful to the employer/TPA to have in real-time 24/7.
Sometimes, the fax document received is poor in quality or the donor's handwriting is difficult to decipher. To overcome this problem, we provide you the ability to correct this on our website and regenerate a corrected report instantly.
Again, this can be corrected by our clients directly on our site with the ability to instantly generate a new report.
Yes, this can be done 24/7 by you on our website.
Yes, we can provide a secure FTP connection and transmit data in an XML format to be directly imported into your software.
Yes, we make the chain of custody for federal collections available to view and download from our site.